Managed IT & User Support
Responsive support for staff, workstations, laptops, email, permissions, printers, networks and the everyday systems that keep the business moving.
North East based · UK-wide support
Business technology support for organisations that depend on uptime.
Knect IT provides managed IT, connectivity, cloud and infrastructure support for businesses that need reliable systems, clear technical ownership and properly coordinated change — local, home grown support from the North East, wherever your sites are.
Phones answered 24/7 — 0330 175 8379
A Northumberland-based team, supporting your systems directly.
Support coverage
MSPManaged IT & user supportUsers, devices, access
365Microsoft 365 & cloudExchange, Teams, SharePoint
NETConnectivity & telecomsBroadband, VoIP, escalation
SECCybersecurity & accessEndpoint, MFA, permissions
DRBackup & continuityRecovery checks, planning
WEBWeb, hosting & domainsDesign, hosting, VPS
What clients need
Responsive support with enough structure to protect the business.
URGENT
Stabilisation for urgent faults, access problems, connectivity disruption and platform issues.
PLANNED
Planned support for Microsoft 365, broadband, telecoms, hosting, DNS and supplier changes.
PROTECTIVE
Security, backup and continuity measures designed to reduce avoidable downtime and operational risk.
Core capability
Technology support across the systems your business relies on.
From day-to-day technical support to wider infrastructure projects, Knect IT helps clients resolve problems, make informed decisions and implement changes with proper follow-through.
Microsoft 365 & Cloud Administration
Microsoft 365 setup, Exchange administration, Teams, SharePoint, OneDrive, mailbox migration, user management and security configuration.
Connectivity & Telecoms
Business broadband, telecoms coordination, VoIP, site moves, supplier changes, network fault escalation and connectivity reviews.
Cybersecurity & Access Control
Practical measures across endpoint protection, MFA, password management, encryption, phishing awareness, access permissions and safer configuration.
Backup, Recovery & Continuity
Backup planning, recovery checks, business continuity review and recommendations to reduce the commercial impact of interruption or data loss.
Web, Hosting & Domains
Domain registration and DNS, web design, web hosting, VPS and dedicated servers — the online side of the business, hosted and supported in one place.
Operational assurance
Clear scoping, sensible risk management and proper escalation.
01
Assess
We identify the systems affected, the urgency, the commercial impact and the desired outcome.
02
Stabilise
Where there is disruption, the first priority is restoring access, reducing downtime and protecting continuity.
03
Resolve
We implement the agreed fix or change, coordinating with vendors, platforms and suppliers where required.
04
Document
Where appropriate, we record key changes, outstanding risks and recommended next steps.
05
Improve
Where the same issue is likely to recur, we recommend practical improvements to reduce future disruption.
Also for homes
Home & personal tech, from the same local team.
The Northumberland engineers who look after local businesses help at home too — repairs, broadband, custom builds and call-outs, no support contract needed.
Laptop & PC repair
Diagnosis and repair for slow, broken or infected machines.
Broadband & phone
Home broadband and landline sorted, switched or fixed.
Custom builds
Desktops built to spec — for work, study or gaming.
Home call-outs
We come to you when it's easier to fix in person.
Tell us what is affected and what has changed.
Phones answered 24/7, every day of the year.